Email, Phone, or Live Chat Support: How to Better Serve Your Customers

In tech support, there are generally 3 options for providing the customer support services your customer needs: email, live chat, and phone. Each has its own advantages depending on the nature of your products or services. As a general rule of thumb, you should choose support systems that will make your customer the most comfortable and satisfied. But how do you know which form is best for your business? Here are some of the benefits of email support, live chat support, and phone support.

Support email:

The cheapest form of support

– No need for expensive telephone equipment or landlines

– Best for companies with global customers

– Free for customer to get help.

No need to be 24/7 support

Will lead to a reduced amount of phone or live chat contacts

– Customers who have requests or need solutions that do not need to be resolved immediately can use this form

Provide a clear written solution to questions or requests.

– Can clearly explain instructions.

easily engraved

– It is possible to transfer the conversation if more help is needed

– You can improve the quality by reviewing conversations

flexible terms

– Does not require immediate response

Decreases the need for native speakers

– Foreign accents are no longer a problem

Live chat support:

Cheapest form of support

– No need for expensive telephone equipment or landlines

– Best for companies with global customers

– Free for customer to get help.

Provides real-time support

– Solutions can be provided immediately.

– No waiting time “on hold”

It builds trust and reliability.

– Customers feel confident that they can get help right away

– Customers feel that serving them is important to you

The customer representative receives all the necessary information.

You can ask the right questions and receive information immediately

easily engraved

– It is possible to transfer the conversation if more help is needed

– You can improve the quality by reviewing conversations

save time

– Representatives can serve more than one customer at a time

Decreases the need for native speakers

Foreign accents are no longer a problem

Telephone support:

Provides real-time support

– Solutions can be provided immediately.

It builds trust and reliability.

– Customers feel confident that they can get help right away

– Customers feel that you appreciate their business

The customer service representative receives all the necessary information.

– You can ask the right questions and receive information immediately

customers feel comfortable

– Most customers are more comfortable with phone support

– Useful for people who are less tech savvy

Good to see

– A friendly and helpful voice can calm irritated customers

Sure

– Does not depend on the Internet to provide customer service

How you provide technical support services largely depends on your clientele. In most cases, it is best to provide a multitude of customer support service options so that the customer can choose what they are most comfortable with.

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